Services Leadership, Center for

Fingerprint The fingerprint is based on mining the text of the scientific documents related to the associated persons. Based on that an index of weighted terms is created, which defines the key subjects of research unit

marketing Social Sciences
business education Social Sciences
Industry Engineering & Materials Science
Marketing Engineering & Materials Science
communication technology Social Sciences
editor Social Sciences
career Social Sciences
paradigm Social Sciences

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Profiles

Photo of M J Bitner
19802019

Research Output 1990 2015

1 Citations

From the Editor—Updates and Looking Forward

Bitner, M. J., Feb 19 2015, In : Journal of Service Research. 18, 1, p. 4-5 2 p.

Research output: Contribution to journalArticle

editor
3 Citations

Editorial: A Vision for the Future of the Journal of Service Research (JSR)

Bitner, M. J., Feb 2014, In : Journal of Service Research. 17, 1, p. 3-4 2 p.

Research output: Contribution to journalArticle

11 Citations

Reaching the breaking point: a dynamic process theory of business-to-business customer defection

Hollmann, T., Jarvis, C. B. & Bitner, M. J., 2014, In : Journal of the Academy of Marketing Science. 43, 2, p. 257-278 22 p.

Research output: Contribution to journalArticle

Dynamic process
Process theory
Business to business
Energy
Decision maker