Fingerprint The fingerprint is based on mining the text of the scientific documents related to the associated persons. Based on that an index of weighted terms is created, which defines the key subjects of research unit

Research Medicine & Life Sciences
marketing Social Sciences
Physicians Medicine & Life Sciences
Marketing Medicine & Life Sciences
customer Social Sciences
self-esteem Social Sciences
Technology Medicine & Life Sciences
physician Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.


Photo of Laurel Anderson

Laurel Anderson

Photo of M J Bitner
Photo of Ruth Bolton

Ruth Bolton


Research Output 1979 2018

Customer experience challenges: bringing together digital, physical and social realms

Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L. & Zaki, M., Jan 1 2018, (Accepted/In press) In : Journal of Service Management.

Research output: Contribution to journalArticle

conceptual framework

Delivering a superior customer experience in solutions delivery processes: Seven factors for success

Kumar, A., Steward, M. D. & Morgan, F. N., Sep 1 2018, In : Business Horizons. 61, 5, p. 775-782 8 p.

Research output: Contribution to journalArticle

Customer experience
Ad hoc
High technology
Due process

Formation Control and Persistent Monitoring in the OpenUAV Swarm Simulator on the NSF CPS-VO

Lukina, A., Kumar, A., Schmittle, M., Singh, A., Das, J., Rees, S., Buskirk, C. P., Sztipanovits, J., Grosu, R. & Kumar, V., Aug 21 2018, Proceedings - 9th ACM/IEEE International Conference on Cyber-Physical Systems, ICCPS 2018. Institute of Electrical and Electronics Engineers Inc., p. 353-354 2 p. 8443757

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Formation Control
Unmanned aerial vehicles (UAV)